1. Can I see a room?/ Do you give tours?
We offer drop in tours from Monday to Friday from 12:00 (noon) to 3:00 pm starting on May 10th to August 10th. There is no need to schedule an appointment, but we suggest calling ahead of time to check that there is a staff member available to show you a suite. You may see a room based on the availability at the time of your visit. We do not show occupied rooms.
2. What is the reservation process like?
To register for a room at Tartu College, you need to complete an application through the Tartu College Portal, which can be accessed via the link on the college's website. You must provide your payment details and proof that you have been accepted to a full-time post-secondary school course.
Each application will be reviewed individually.
If your application is accepted, you will be charged the deposit (LAST month's occupancy fee) and sent a confirmation email. After receiving the confirmation email, you must log back into the portal to sign the Student Contract.
If you are put on the waiting list, we will contact you before charging your card to ensure that you are still interested in a room at Tartu College.
3. How much is the deposit payment?
The deposit payment is your last month’s occupancy fee. Therefore, the deposit must be equivalent to your monthly payments. Please see our rates for the monthly rates of rooms.
4. When can I find out my room number?
You will find out you room number, floor, suite, suitemates and all other room information when you move in and pick up your keys.
5. I want to live with some friends. Can I do that?
You can request to live with your friends as long as they are also full time university students, over 18 years old and are the same gender. Write their full names in the “sharing with” portion of the application. At Tartu College, we try our best to accommodate everyone’s requests. However, we cannot guarantee that you will be assigned a room in the same suite as your friend. You will find out your room number and other room information when you move in.
If you wish to live in a DOUBLE SHARED room, then you must find and apply with a friend. Tartu College does not assign roommates for the Double Shared rooms.
6. What is the move in process?
If your application is approved you will make the full deposit payment and receive a confirmation email from the Office. On move-in day, visit the Front Desk with a valid photo ID after 4 p.m. to receive the room number and keys. Make the first month payment at the TC Office on the next business day after check-in. Contact the TC Office for any questions.
7. How do I pay my occupancy fee? When? Where?
8. What is included in the monthly occupancy fee?
• Heat
• Water
• Electricity (excluding charging for electric bikes/scooters)
• Access to Tartu College’s internet services (WiFi)
• Weekly housekeeping of the common areas (shared washrooms, hallway and a kitchen)
9. What is a Blue Bin and how should I recycle properly?
The Blue Bin refers to Toronto’s recycling program. Please read to the stickers on Blue Bins to identify recyclable items and for updates on recyclables. Generally, paper, glass, plastic, tin, metal should be placed into the recycling blue bin/boxes. Thoroughly rinse containers of food before putting them into the Blue Bin. Remember: NO FOOD WASTE/GARBAGE GOES INTO THE BLUE BIN!
10. What should I do if I suspect there are pests in the suite?
Tartu College is committed to keeping a clean, safe, comfortable residence. Pest control companies treat our facilities regularly but the treatments are only effective if you keep your suites shared premises and rooms clean from food and garbage. We take any report of pests very seriously and will investigate all reports. If you suspect you have a pest problem in your suite, report it to the Front Desk or Office immediately and in writing. Tartu College staff will investigate and work with you to resolve the problem.
11. Where can I pick up packages/deliveries?
If a package or registered mail is delivered to you at Tartu College, the Front Desk staff will put a pick-up slip in your mailbox. In order to pick up your package, please visit the Front Desk between the hours of 8 am to 9am and 6 pm to 11 pm with your pick-up slip and ID. If you have ordered a package, make sure the delivery cost is paid for ahead of time with the delivery company. Tartu College will not cover the cost of delivery of personal packages.
12. How do I get my mail?
The mailboxes are located in the lobby behind the front desk. Each suite has their own mailbox.
13. I have a bike. Is there somewhere I can lock it or store it safely?
Tartu College has an underground garage with bike stands that are only accessible with an activated Tartu College FOB. Access to the bike parking in the garage costs $15 a month. The Office staff is able to assist you if you wish to use the bike parking.
14. Does Tartu College have a laundry room? Is it free?
The laundry room is located on the 18th floor and is open from 6 a.m. until midnight every day. The machines, serviced by Coinamatic, are operated with the Coinamatic mobile app. Residents will need to download the app, and load funds to their account. Residents will need to bring their own detergent, drying sheets, etc.
For any issues with your Coinamatic account or payment please visit https://coinamatic.com
15. Where are the nearest grocery stores located?
The nearest, large grocery store is Metro located on the corner of Bloor St. W. and Robert St. across from the Shoppers Drug Mart. There is also a convenience store called Galleria open 24 hours on the corner of Huron St. and Bloor St. W. Cheaper options for produce and smaller grocery items can be found in Chinatown (along Spadina Ave. past College St.) or Koreatown (along Bloor St. W. past Bathurst St).
16. I misplaced my keys, how do I get back into my suite/room? Can I get a new set?
If you forgot your keys, call the Front Desk 24-hour number (416) 317-4858 and they will help you get back into your suite/room. However, for every subsequent time you forget your keys, there is a $10 service fee. If you misplaced or lost your keys, contact the Front Desk about a new key set. A new set is $50 and you can make this payment in the Office. Please don't forget your keys!
If you temporarily misplace your keys you can ask Front Desk to provide you with Temporary Access Service. To do that you must be able to provide photo identification (which may be shown after accessing your room). First-time requests are not subject to a charge. Starting from the second time, the administrative fee to access your suite is $10.00 between 7:00 AM and 11:00 PM and $25.00 between 11:01 PM and 6:59 AM.
17. How can I change my PIN on the key pad of my door?
The Front Desk will provide Residents with instructions and a preset personal access code to operate the keypad during the move-in. Residents are strictly prohibited from sharing, loaning or duplicating TC keys, FOBs and access codes. Changing the access code due to convenience or negligence is subject to a service charge of $75. For any issues with the PIN code or keypad, please contact the Front Desk for assistance.
18. How do I get my air conditioning to work in my climate controlled room?
The window must be securely closed for the air conditioning to work. If the window is closed and you continue to have problems, please see the Front Desk.
19. What do I do if something is not working in my suite (e.g. lightbulb is burnt out, internet is down, problems with appliances in the shared kitchen, plumbing issues in the washrooms etc.)?
If you have a non-urgent maintenance issue in your suite, please notify the Front Desk staff between 4 pm and 8 pm. During regular office hours, you can also contact the office staff, Monday-Friday 9 am-4 pm, and we will notify staff to look into the issue ASAP.
If it is an emergency issue such as a flood, overflow or leak, you must contact the Front Desk immediately at (416) 317-4858.
20. I want to change my room, is it possible to move into another suite?
Depending on the availability of rooms in the building, you may be able to transfer to another suite. However, the transfer fee is $50 and you will have 24 hours to complete the transfer. Please note, that it is not always possible to transfer if the building is at full capacity.
21. What if I have issues with my suitemates?
Living with other people can be an opportunity to make life long friends from all around the world, but it can also be challenging to adjust to everyone's personal schedules and habits. You are all adults living together, so if you have an issue, please talk it through with your suitemates and try to resolve the problem among yourselves. Remember to be aware of your mutual and shared responsibilities in the suite and refer to the Rules and Regulations for clarification. If you need any support or wish to have a third party address your concerns, the Tartu College Office is happy to help you.
22. What if I have severe allergies/dietary restrictions?
If you have any severe allergies or dietary restrictions that may be affected by other people's cooking, you must inform Tartu College staff (Office and Front Desk) and inform your suitemates. Remember, that you are living in a shared suite and must be respectful of other people's food sensitivities and preferences.
23. Can I borrow cleaning supplies or equipment from TC?
TC has mops, vacuums, and irons availble to lend out based on availability. Please ask your floors cleaning staff or the Front Desk for the supplies.
24. Where is the restaurant?
Master’s Buffeteria is located on the main floor. Turn left when walking through the lobby or use the door from Bloor street. Masters’s Buffeteria is open from 8 am to 7 pm from Monday to Friday. See their website for details and menu options.
25. Where can I organize a meal plan?
Please contact Masters Buffeteria 416-924-7651 and more information on their webpage www.mastersbuffeteria.com
26. Can I cook in my room?
No. Residents are not allowed to cook or use any cooking appliances or devices that create smoke/steam in their rooms as it can cause false fire alarms and pest issues. Any devices discovered will be asked to be removed immediately. Failure to do so might result in penalties.
We offer drop in tours from Monday to Friday from 12:00 (noon) to 3:00 pm starting on May 10th to August 10th. There is no need to schedule an appointment, but we suggest calling ahead of time to check that there is a staff member available to show you a suite. You may see a room based on the availability at the time of your visit. We do not show occupied rooms.
2. What is the reservation process like?
To register for a room at Tartu College, you need to complete an application through the Tartu College Portal, which can be accessed via the link on the college's website. You must provide your payment details and proof that you have been accepted to a full-time post-secondary school course.
Each application will be reviewed individually.
If your application is accepted, you will be charged the deposit (LAST month's occupancy fee) and sent a confirmation email. After receiving the confirmation email, you must log back into the portal to sign the Student Contract.
If you are put on the waiting list, we will contact you before charging your card to ensure that you are still interested in a room at Tartu College.
3. How much is the deposit payment?
The deposit payment is your last month’s occupancy fee. Therefore, the deposit must be equivalent to your monthly payments. Please see our rates for the monthly rates of rooms.
4. When can I find out my room number?
You will find out you room number, floor, suite, suitemates and all other room information when you move in and pick up your keys.
5. I want to live with some friends. Can I do that?
You can request to live with your friends as long as they are also full time university students, over 18 years old and are the same gender. Write their full names in the “sharing with” portion of the application. At Tartu College, we try our best to accommodate everyone’s requests. However, we cannot guarantee that you will be assigned a room in the same suite as your friend. You will find out your room number and other room information when you move in.
If you wish to live in a DOUBLE SHARED room, then you must find and apply with a friend. Tartu College does not assign roommates for the Double Shared rooms.
6. What is the move in process?
If your application is approved you will make the full deposit payment and receive a confirmation email from the Office. On move-in day, visit the Front Desk with a valid photo ID after 4 p.m. to receive the room number and keys. Make the first month payment at the TC Office on the next business day after check-in. Contact the TC Office for any questions.
7. How do I pay my occupancy fee? When? Where?
Monthly occupancy payments are due on first of the month. To become eligible for $40 discount, please pay within first 5 business days of the month.
There are several payment options available:
Credit card*,
debit card or cash
e-Transfer (only applicable if you have a Canadian bank account).
* Starting October 2024, a 2% credit card processing fee will be applied to all credit card payments.
Residents can pay for rent in person at TC’s Rental Office, located on the left-hand side just before the main doors on Bloor Street. Credit card payments can also be completed over the phone (416) 925-9405 or by setting up automatic monthly payments. For further details on how to set up e-Transfers or automatic monthly payments, feel free to contact TC office from Monday through Friday from 9a.m. to 4 p.m.
8. What is included in the monthly occupancy fee?
• Heat
• Water
• Electricity (excluding charging for electric bikes/scooters)
• Access to Tartu College’s internet services (WiFi)
• Weekly housekeeping of the common areas (shared washrooms, hallway and a kitchen)
9. What is a Blue Bin and how should I recycle properly?
The Blue Bin refers to Toronto’s recycling program. Please read to the stickers on Blue Bins to identify recyclable items and for updates on recyclables. Generally, paper, glass, plastic, tin, metal should be placed into the recycling blue bin/boxes. Thoroughly rinse containers of food before putting them into the Blue Bin. Remember: NO FOOD WASTE/GARBAGE GOES INTO THE BLUE BIN!
10. What should I do if I suspect there are pests in the suite?
Tartu College is committed to keeping a clean, safe, comfortable residence. Pest control companies treat our facilities regularly but the treatments are only effective if you keep your suites shared premises and rooms clean from food and garbage. We take any report of pests very seriously and will investigate all reports. If you suspect you have a pest problem in your suite, report it to the Front Desk or Office immediately and in writing. Tartu College staff will investigate and work with you to resolve the problem.
11. Where can I pick up packages/deliveries?
If a package or registered mail is delivered to you at Tartu College, the Front Desk staff will put a pick-up slip in your mailbox. In order to pick up your package, please visit the Front Desk between the hours of 8 am to 9am and 6 pm to 11 pm with your pick-up slip and ID. If you have ordered a package, make sure the delivery cost is paid for ahead of time with the delivery company. Tartu College will not cover the cost of delivery of personal packages.
12. How do I get my mail?
The mailboxes are located in the lobby behind the front desk. Each suite has their own mailbox.
13. I have a bike. Is there somewhere I can lock it or store it safely?
Tartu College has an underground garage with bike stands that are only accessible with an activated Tartu College FOB. Access to the bike parking in the garage costs $15 a month. The Office staff is able to assist you if you wish to use the bike parking.
14. Does Tartu College have a laundry room? Is it free?
The laundry room is located on the 18th floor and is open from 6 a.m. until midnight every day. The machines, serviced by Coinamatic, are operated with the Coinamatic mobile app. Residents will need to download the app, and load funds to their account. Residents will need to bring their own detergent, drying sheets, etc.
For any issues with your Coinamatic account or payment please visit https://coinamatic.com
15. Where are the nearest grocery stores located?
The nearest, large grocery store is Metro located on the corner of Bloor St. W. and Robert St. across from the Shoppers Drug Mart. There is also a convenience store called Galleria open 24 hours on the corner of Huron St. and Bloor St. W. Cheaper options for produce and smaller grocery items can be found in Chinatown (along Spadina Ave. past College St.) or Koreatown (along Bloor St. W. past Bathurst St).
16. I misplaced my keys, how do I get back into my suite/room? Can I get a new set?
If you forgot your keys, call the Front Desk 24-hour number (416) 317-4858 and they will help you get back into your suite/room. However, for every subsequent time you forget your keys, there is a $10 service fee. If you misplaced or lost your keys, contact the Front Desk about a new key set. A new set is $50 and you can make this payment in the Office. Please don't forget your keys!
If you temporarily misplace your keys you can ask Front Desk to provide you with Temporary Access Service. To do that you must be able to provide photo identification (which may be shown after accessing your room). First-time requests are not subject to a charge. Starting from the second time, the administrative fee to access your suite is $10.00 between 7:00 AM and 11:00 PM and $25.00 between 11:01 PM and 6:59 AM.
17. How can I change my PIN on the key pad of my door?
The Front Desk will provide Residents with instructions and a preset personal access code to operate the keypad during the move-in. Residents are strictly prohibited from sharing, loaning or duplicating TC keys, FOBs and access codes. Changing the access code due to convenience or negligence is subject to a service charge of $75. For any issues with the PIN code or keypad, please contact the Front Desk for assistance.
18. How do I get my air conditioning to work in my climate controlled room?
The window must be securely closed for the air conditioning to work. If the window is closed and you continue to have problems, please see the Front Desk.
19. What do I do if something is not working in my suite (e.g. lightbulb is burnt out, internet is down, problems with appliances in the shared kitchen, plumbing issues in the washrooms etc.)?
If you have a non-urgent maintenance issue in your suite, please notify the Front Desk staff between 4 pm and 8 pm. During regular office hours, you can also contact the office staff, Monday-Friday 9 am-4 pm, and we will notify staff to look into the issue ASAP.
If it is an emergency issue such as a flood, overflow or leak, you must contact the Front Desk immediately at (416) 317-4858.
20. I want to change my room, is it possible to move into another suite?
Depending on the availability of rooms in the building, you may be able to transfer to another suite. However, the transfer fee is $50 and you will have 24 hours to complete the transfer. Please note, that it is not always possible to transfer if the building is at full capacity.
21. What if I have issues with my suitemates?
Living with other people can be an opportunity to make life long friends from all around the world, but it can also be challenging to adjust to everyone's personal schedules and habits. You are all adults living together, so if you have an issue, please talk it through with your suitemates and try to resolve the problem among yourselves. Remember to be aware of your mutual and shared responsibilities in the suite and refer to the Rules and Regulations for clarification. If you need any support or wish to have a third party address your concerns, the Tartu College Office is happy to help you.
22. What if I have severe allergies/dietary restrictions?
If you have any severe allergies or dietary restrictions that may be affected by other people's cooking, you must inform Tartu College staff (Office and Front Desk) and inform your suitemates. Remember, that you are living in a shared suite and must be respectful of other people's food sensitivities and preferences.
23. Can I borrow cleaning supplies or equipment from TC?
TC has mops, vacuums, and irons availble to lend out based on availability. Please ask your floors cleaning staff or the Front Desk for the supplies.
24. Where is the restaurant?
Master’s Buffeteria is located on the main floor. Turn left when walking through the lobby or use the door from Bloor street. Masters’s Buffeteria is open from 8 am to 7 pm from Monday to Friday. See their website for details and menu options.
25. Where can I organize a meal plan?
Please contact Masters Buffeteria 416-924-7651 and more information on their webpage www.mastersbuffeteria.com
26. Can I cook in my room?
No. Residents are not allowed to cook or use any cooking appliances or devices that create smoke/steam in their rooms as it can cause false fire alarms and pest issues. Any devices discovered will be asked to be removed immediately. Failure to do so might result in penalties.